Frequently Asked Questions

General Questions

What is is the Official Premium Seating Website of YouTube Theater. is designed specifically for single-event Theater Boxes and Premium Club Seats. This website is operated by YouTube Theater and Hollywood Park and powered by SuitePro.

Am I buying directly from YouTube Theater?

Yes. The Theater Boxes posted for sale on this website are directly from YouTube Theater.

How is my information protected?

Your personally identifiable information and non-personally identifiable information are protected using industry-standard data encryption and security measures. If you provide payment information to purchase a Theater Boxes, your payment information will be handled in accordance with PCI DSS, the information security standard for protecting credit card data. For more information, please see our Privacy Policy.

Shopping for Theater Boxes

How do I book a Theater Box at YouTube Theater?

To secure your Theater Box or Premium Club Seats at YouTube Theater, navigate to the RESERVE NOW page and select the event you'd like to attend. Theater Boxes and Club Seating can be purchased directly from the website by entering your credit card details or by contacting the YouTube Theater Premium Sales Department at 424-396-6827 or [email protected].

When do I get my tickets after booking a box?

Following your purchase, a representative from the YouTube Theater Premium Sales Department will be in touch to coordinate ticket delivery for your Theater Box. All Theater Box tickets and parking passes will be mobile-only.

How are my tickets delivered?

All Theater Box tickets and parking passes will be mobile-only. After your purchase, you will be assigned an online Account Manager and YouTube Theater will provide instructions on how to access and download your tickets. Tickets cannot be printed and must be presented on your mobile phone. It is recommended that you electronically transfer tickets directly to your suite guests to ensure proper access into YouTube Theater.

Will the Theater Box be private to my group?

Yes. All Theater Boxes listed on are fully private.

Are suites ADA accessible?

Yes. All Theater Box and Premium Seating are ADA accessible. Guests will enter through the VIP Entrances and take the elevators to their location.


What forms of payment are accepted?

Acceptable forms of payment on include:

  • All major credit cards including Visa, Mastercard, American Express, and Discover

Theater Boxes can also be purchased via ACH transfer or overnight check after speaking with a representative.

Is payment required in full?

Payment in full is required at the time of your purchase.

Are there any additional fees?

No. The price you see is the price you pay. No hidden fees. The only other cost to consider will be in-suite catering expenses above what is included in your Theater Box package (if applicable).

Refund Policy

Can I cancel my Theater Box reservation?

No. Per our sales terms and conditions, all Theater Box sales are final. For more information on rescheduled events or cancelled events see below.

What if my event is postponed/rescheduled?

Should an event be postponed, your Theater Box tickets will be valid for the rescheduled event.

What if my event is cancelled?

If the event is cancelled, a refund will be issued to the purchaser.

Planning Your Experience

How and when do I order catering?

Catering may be bundled with your Theater Box purchase. For Theater Boxes that do not come inclusive of catering, food can be purchased at the YouTube Theater concession stands located throughout the building. Premium Club Seats will come inclusive of complimentary food and beverages, served inside of the Champions Club. Following your Theater Box purchase, a YouTube Theater representative will be in touch via email or phone to provide you with further catering instructions.

Please note, catering preorders must be submitted no later than 1 week prior to your event.

Am I required to purchase catering?

No, in-box catering is not required to purchase and there is no catering minimum. Guests can also purchase food and drink individually from general concessions and bring these items back to the Theater Box. Outside food and beverage is not permitted inside the venue.

How much does catering typically cost?

Catering costs will be available closer to the event date. Packages are set based on the number of people in the Theater Boxes. Spend is based on type of food - I.e., snacks vs. full meals – and number of people. There is no catering minimum, however, and catering is not required. Check the listing details to see what food and beverage (if any) is included with your Theater Box.

Can I purchase additional tickets (also known as Standing Room Only tickets or "SROs") for my box?

Refer to your Theater Box reservation to see if additional standing room only tickets are available to purchase. For any Theater Boxes that provide the option to purchase additional tickets, contact your YouTube Theater Suite Representative to complete the transactions. Additional tickets, if available, can be purchased (but not required) at any point leading up to an event.

What is the child ticket policy for Theater Boxes?

Children 2 years of age and under will not require a separate ticket for admission into YouTube Theater. Theater Boxes provide a private and secure space for families attending a show with younger children.

What am I permitted to bring into YouTube Theater?

In an effort to provide a more secure and safe environment, the following bag policy will be in effect for all events at YouTube Theater:

Bags must NOT exceed 11 inches x 14 inches. Any bags larger than this will not be allowed into the venue. All bags are subject to be searched. The YouTube Theater bag policy is subject to change per event.

Does my Theater Box ticket give me access to other premium areas of YouTube Theater?

Theater Box tickets will provide access to the adjacent club space and bar area exclusively for Theater Box and VIP patrons. This area includes private restrooms and dedicated bar access.

Event Day Questions

Where do I park?

Your Theater Box will include parking passes in YouTube Theater premium lots on site. You will be provided with details on where and how to park.

Where do I find the VIP Entrances?

VIP entrances can be found on a map on the YouTube Theater event pages closer to each event. Your YouTube Theater Premium Sales representative will share details on where to go to enter based on your Theater Box location and where you are parking or arriving.

When does my Theater Box open?

Theater Box access opens anywhere from 60 to 90 minutes prior to the event, based on each individual event. Venue door information can be found on the YouTube Theater event pages closer to each event.

Can I order food/beverage from the Theater Box during the event?

Yes. Each Theater Box is serviced by a shared suite attendant. Event Day food and drink orders can be placed via the attendant. An Event Day Theater Box Menu will be in the box upon arrival. The Event Day Menu is slightly more limited than the Advance Catering Menu, however, you’ll still find venue favorites and plenty of beverages available (water, soft-drinks, beer, wine, liquor). In-box catering items are served in group-portions, not individually.

Do I tip our Theater Box attendant?

Yes, gratuity is customary.

If I have an issue with my Theater Box on an event day, who can I contact?

If you have an issue, please contact your YouTube Theater Premium Sales representative as well as YouTube Theater Guest Service staff.

Still have questions?

Reach out and a YouTube Theater representative will be happy to assist you